New post 2009-02-25 Update - 2/24/08
Went on-line to Interlux Corporate and found the 'man in charge' of the paint division. Using the email address format of the other Interlux employees, I forwarded him the email thread with the So Florida Rep. Update - 2/23/09 The Interlux rep is still trying to blame everyone else for the paint failure of his Interlux Trilux product. 1. He says the contractor knew they shouldn't use it on fiberglass. What?! Interlux Trilux specs say it's appropriate for fiberglass and the contractor has used it often because it performs so well on fiberglass. 2. The Interlux rep says the only reason it was used was because we wanted grey. He's been repeatedly told that the gray color when the contractor said, "oh, by the way, you can have another color with Trilux. Do you have a preference?" The Interlux Trilux specs say it comes in colors and is suitable for fiberglass (yeeessss, back to that agine). 3. The Interlux rep says that the contrctor didn't put the appropriate number of coats on the boat. The contractor says he followd the instructions to the letter. Our conversation was that he did, but we certainly didn't read the instructions as we weren't applying the paint. The ONE issue that the Interlux rep keeps avoiding (what a surprise) is that the boat was loaded with barnacles within WEEKS of the paint being applied. When he first inspected the boat in November, he admitted that the amount of barnacling was excessive and there was obviously a problem (ya THINK?!). NOW he's looking to blame everyone else for their failed product. Our experience and opinion is that Trilux is bad paint and Interlux doesn't care about it's customers. Update - 2/19/09 Heard from local rep, who thought he should give me a lesson on how and why Trilux was developed, what it was made of and that it's for aluminum boats, not fiberglass boats. I really hate it when men talk down to me. I told him that I didn't care why Trilux was made or what it was made of. The tech specs said it was suitable for fiberglass and wooden boats; the boat was cleaned, primed and painted according to Interlux specs and the bottom was loaded with barnacles within a month of being painted and launched. So far as I'm concerned, that's paint failure, plain and simple. He offered for Interlux to supply new paint, the contractor to paint the boat and for us to pay for the haul out. That breaks down to roughly... $600 to Interlux, 1,500 for the Contractor and close to 3,000 for us. He somehow seems to think this is a fair and equitable solution to the problem of HIS paint failing. Noooottt gonna happen. Sent him an email telling him this was not acceptable. As far as I'm concerned, Interlux should be paying for everything. We'll see what happens next. Will keep you posted Update - 2/19/09 Corporate rep, Joe Szoke, said they don't get involved and it's the rep's decision. Go Figure! Update - 2/18/09: I finally heard from the Rep. He has only offered to provide new paint. Let's see now... that's a drop in the bucket compared to the cost of hauling and repainting. I think I'll wait to hear from Interlux Corporate. 0 Responses to "New post"Leave a reply | Author
Loree Alderisio - wife, mother, cruiser and lover all three. There's so much to do out there, I can't wait to drop the lines again!
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